Tier 4 Meeting Board

Phoenix has incorporated tiered meetings into the operation on every shift. Delivery, Warehouse 1st Shift, Warehouse 2nd Shift, and the Office team all have a daily Tier 1 meeting, usually at the start of the shift. These meetings are conducted by Leads or Supervisors and all shift associates attend the meeting.

Tier 2 meetings, held by Supervisors with their Leads, are also conducted daily, often more than once per day. Department Managers are conducting Tier 3 meetings, usually daily. These higher level meetings are held by Managers with their Supervisors and cover LEAN components and continuous improvement opportunities.

So what is this Tier 4 Meeting? This is a daily meeting with the Managers and the Director of Operations, a recap of the key performance indicators for the prior day. A 3' X 4' MDI board has been designed to record and review all the metrics. Trends are reviewed briefly, and the team makes certain that unfavorable trends have root cause analysis underway and countermeasures applied or soon on the way. Notes are made right on the board, making location performance very visual for all associates to see clearly and apply improvements.