Wednesday, March 12, 2008

Kaizen - Housekeeping Sustained!

Phoenix has been through several cycles of housekeeping improvement ... that is, we clean up, we slide downhill, we clean up, we slide downhill, etc. For this event, the Kaizen team was charged with improving our ability and sustaining that improvement. The scope of this project was to focus on warehouse bulk aisles, static bin aisles, and flow rack aisles. Representatives from both warehouse shifts participated on the team.

After four days of hard work, cleaning, and debate, the Kaizen team developed a plan to bring the warehouse up to standard by the end of March, and more importantly, to sustain the spring cleaning long into the future!

For the initial clean up, all warehouse and office associates will be involved, including supervisors, managers, even the director. Training was provided for all associates to establish a standard to which all may work. A Standard Operating Procedure or Standard Work Document was written to measure and maintain the standard over time. Daily maintenance assignments have been issued so each aisle in the building is refreshed daily and returned to standard, as well as inspected by a Lead or Supervisor. The Leader Standard Work documents for all leaders have been updated to include a daily review of the housekeeping in each aisle. Following this road map, housekeeping standards in Phoenix will move sharply forward and remain there!

The Kaizen team expects to improve Safety, Accuracy, Productivity and reduce Damage as a result of this event. Some of these will be difficult to measure specifically to this event, but it is consistent with other recent events in Phoenix as the same areas will be impacted. Most importantly, the Kaizen event will help associates show respect for themselves, each other, and our customers by maintaining a clean, well organized work environment. Everyone prefers to work in a neat and tidy operation!