The team in Phoenix has struggled with T-Outs (unexpected inventory shortage) for the past couple of years. There has been improvement, but it has never been sustained. Recently, a team of inventory control, receiving and stocking associates worked together to improve our inventory accuracy. In addition, our much improved (and sustained!) facility housekeeping has helped to identify items out of place on the stock shelves.
The net result has been astonishing! Over the past three weeks, T-Outs in Phoenix have declined by 40%! The facility has met the inventory accuracy target for the past three weeks, and even had a day with no T-Outs at all! This is terrific improvement! It represents much hard work and effort over many months, and demonstrates the effectiveness of LEAN in our workplace. These results don't come from one or two improvements. Rather, these results are the product of many small improvements over those months, which are finally beginning to pay big dividends!
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