Single Point Lesson - Loading Trucks

A new single point lesson has been prepared to outline the proper process to be used in loading a delivery truck from our private fleet. The purpose of this lesson is to load the trucks accurately, making sure all of the correct cartons are on the truck, and the truck is loaded according to our standard work document. This lesson uses pictures and words to define the process. It touches on laydown code review, having the labels visible, the placement of heavy cartons, securing large and odd-sized packages, and including all of the equipment necessary for the driver to make deliveries. As the internal customer, the delivery team will appreciate trucks being loaded to our standard every day. Our external customers will enjoy better sortation accuracy, higher on-time delivery, and less damage.

Copies of this single point lesson will be laminated and mounted to the inside wall of each truck, in a place easy to see for any associate loading the truck. A teaching moment will also be provided in a team meeting and copies will be distributed to all associates certified to load private fleet trucks.

Single Point Lesson - Picking

Phoenix has created a new single point lesson aimed at improving the accuracy of our order picking in flow rack and static bin. The lesson uses pictures and words to describe the standard work for order selection. In addition, the lesson describes the correct way to place items into the order carton, improving the quality of carton packing and reducing damage in transit. Customers will appreciate the improved accuracy, quality, and general appearance of the order contents.



Copies of this single point lesson will be laminated and hung within each picking zone in the flow rack and static bin areas of the warehouse. A teaching moment will also be provided in a team meeting and copies will be distributed to all flow and bin order pickers.